Плая-дель-Кармен — отели и гостиницы 5 звёзд

Понравилось: Разнообразная кухня,отличный спортзал,вежливый персонал,большой номер с джакузи! Не понравилось: Шумно у бассейнов,до 5 вечера музыка и активити, а иногда хочется тишины и спокойного релакса)))

Понравилось: The staff was very nice. Не понравилось: The adult beverages were bad. The canned beers were not cold. The mixed drinks had little to no alcohol. We ordered extra shots to add to drinks which were watered down. We believe all alcohol was watered down and put into bottles. Also, 90 minute wait for room service. AC did not cool the room. We were told by the staff that it was working properly but it was not. Running the shower made the room a few degrees warmer.

Понравилось: ВСЁ супер.Отель 5+. По приезду шапманское . На ресепшене стоит поднос с красивыми фруктами для заезжающих.Номер (у нас был полулюкс) большой кровать огромная очень удобный хороший матрац отличное шелковистое бельё.Большой балкон. Ванная комната с джакузи и отдельной душевой кабиной и туалетом.Всё чисто Уборка хорошая .Территория чистая моют с дорожки и бассейны с 4х утра.Бассейнов очень много и баров в них 3.Рестораны ВСЕ с кондиционерами не только алякарт.Обслуживание в них отличное.Официанты всегда *под рукой*.Питание +++ фруктов много и целыми и очищеные.морепродукты были даже живые устрицы.Питание 24 часа. Ночью работает спортбар в котором и еда и напитки и в бильярд можно поиграть. Алякарт 8 ресторанов все хорошие и бесплатные. На пляже есть кафе с грилем. у бассейнов так же готовят на гриле. Напитки и коктели в барах отличные есть и *хенеси* и *чивас* и *пират* ямайский. На пляже официанты разносят напитки.В барах варят натуральный кофе. Анимация хорошая. театр закрытый с кондиционером. Для детей отличный клуб со своим рестораном-кафе. В разных местах отеля выступают музыканты. живая музыка и днём и вечером. Ночью есть диско клуб напитки бесплатно. Пляж хороший.заход пологий, песок, не глубоко, но и не по колено. вода чистая.(был один раз дождь вода была мутная но на следующий день уже водоросли убрали и было чисто). Живности в отеле много: игуаны коати обезьяны(они живут между пляжем и отелем). Отдых на 5.Отель советую. Благодарю компанию *Островок* за постоянную связь с клиентом и решение всех вопросов в любое время суток и в любой точке мира. Не понравилось: Была неприятность с заселением что отняло у нас время от отдыха.Это не связано с отелем т.к. недоразумение произошло по вине третьей стороны при онлайн бронировании. Но менеджеры *Островка* Диана Карапетян и Вероника Матюшкина решили эту проблему за что им огромная наша благодарность.

Понравилось: This was our second time at XCaret and we were super happy for the second time! We are very likely coming back for 3rd and 4th time and so on :) We love this place. The Hotel is built in the middle of jungles and those jungles are kept untouched(with exception for the areas where building were built). Kids room is amazing. Our 5 years old loved it! There was never the case when she didn't want to go to kids room. Every time we asked her she was always excited to go there. The whole resort is still under construction, meaning that some portions of it are completely done, but there are part of resort that are still building up. So you may hear construction noise here and there. We were not annoyed by construction noise at all. Plus, they say that construction scheduled to be finished by summer 2021. Beaches are great. They have both natural beaches and man-made beaches. Man-made beaches are great for little kids as there are no waves or anything like that and it is very safe for little once to swim. There are also tons of lifeguards everywhere who watch you and ready to help all the times. The only minor cons note that I have about natural beach that they have is that they ALWAYS have red flag up. Even when it was completely quiet, no wind and no waves at all, the red flag was up. They also won't let you swim far enough to check out fish and corals. So if you're snorkel type of a person, you probably won't be able to do it in a hotel, but there are plenty other places that you can snorkel while being at resort: XCaret part and Xel-Ha have good options, let alone Xenotes is itself is a great snorkel experience. The food in restaurants is simply amazing! Make sure to do your reservation IN ADVANCE. Once you there, everything will be booked 1.5 in future. So unless you there for 2+ weeks you may miss out on your opportunity to check out their delightful restaurants that require reservations. Room service is amazing. Не понравилось: One little caveat: my wife had some upset stomach during our stay and I went to ask for assistance at medical service that they have. There was pretty unfriendly doctor who said right away that consultation will cost 100$ and there is nothing wrong with food at hotel and it is something wrong with my wife cause no one else has any complaints. Imho, this is a bit unprofessional. He could've said the same thing in a more friendly way. I end up just buy pills in on-site store and that helped out my wife.

Понравилось: This was the newest and nicest resort I’ve ever been to! All of the decor is beautiful and the rooms are so nice. The food was very good for all inclusive, probably the best I’ve had at a resort. Employees were very friendly and service was fast. The nightly entertainment was really good. Lots of stuff to do and a lot of pools to hang out at. Plenty of lounge chairs for everyone. Не понравилось: It’s a very large resort so rooms could be very far from the beach or very far from the restaurants, but there is a golf cart shuttle that you can take. Beach is a little small and had some seaweed when we were there.

Понравилось: This was my first time staying at a tropical beach resort, so I don't have a lot to compare with, but I can say that I really enjoyed the somewhat rustic, camp-like atmosphere. The accommodations were at once comfortable and clean, but also felt very much as though we were surrounded by nature and that we were almost "glamping" under a thatched roof. One could very easily imagine themselves as a castaway who would return home from beach combing and find their bed made and fresh towels. I would not recommend for anyone, however, who is afraid of the sound of birds—either their calls or their flapping around the roof's foliage—or the presence of ants or geckos who are typically found in the tropics. Never myself felt bothered by them, but one's own need for airtight seclusion from nature is something to consider before booking. That said, I enjoyed the fantasy village in the dunes vibe, the smiles and greetings from every member of the staff, the location of the beach being a bit removed from the more busy sections of Playa del Carmen, and the best chicken tacos ever served to my lounge chair on the sand. Не понравилось: I'm not a native Spanish speaker, though I understand pretty well. That said, there were quite a number of policies, rules, and bits of information that were simply, directly miscommunicated, and it wasn't because something was lost in translation. If you are not already bought into a package including meals at the resort, be sure to clarify that at the time you check in—different staff gave different answers about reservations and supposed discounts that come with them. This is also the only place on planet Earth I've ever been where Happy Hour is... a literal hour, and the 2-for-1 drinks are only good for the same exact drink—so you'd better hope your travel companion has the same taste, or you're having two of the same piña colada (which I don't recommend having twice in succession on one's own). The presence of wedding parties are also a drag as they can be held in what would otherwise be central common spaces of the property—not in a satellite event area. And a couple of sundry details would go a long way: nighttime lighting for the walking paths and much more clear signage for both way finding and unit numbers. It's a big property, and it is difficult to navigate once the sun goes down.

Понравилось: A lot of restaurants and options. It had a gym and spa, abundance of different pool areas as well. Не понравилось: Hotel is getting a little worn out, could use some maintenance or upkeep.

Понравилось: Beyond all expectations of an all inclusive resort destination! I am blown away by my families experience here!! We went for 10 days and every day was another amazing adventure. The staff is so kind and hard working, their response to my thank yous were “its my pleasure” … honestly unbelievable experience in every way! Rooms are up to date, clean and very well laid out with a view from any location. Не понравилось: Are you kidding?!?! Everything was AMAZING!!!

Территория большая, очень красивая, прямой выход на пляжи, выход на центральные улицы, рядом очень уютные и вкусные кафешки. в стоимость у нас были включены только завтраки, они были хороши, и прекрасное обслуживание. у бассейнов всегда работали бары, делали отличные коктейли, мы и обедали иногда тут, и ужинали - все было превосходно. чисто, большой, вид на море, всё превосходно. идеально идеально. всё, как мы любим: дружелюбно, не навязчиво, спокойно, но внимательно.

Понравилось: Территория, животные, доброжелательный и приветливый персонал, вкусная еда (хорошие повара) Не понравилось: Скульптуры парковой зоны начали разрушаться

Понравилось: everythimng we cannot wait to go back , we feelt like royality , the room was big and beautifull, the food , drink ansd service was fantastic , the hotel it self was big and full of adventure worth every penny cant wait to go back Не понравилось: the only thing that we didnt like was due to virus some restaurants and parks were closed but not hotels fault

Понравилось: Great hotel, close to the beach. Good food in the restaurant and great breakfast buffet. Не понравилось: Nothing really.

Понравилось: EVERYTHING WAS PERFECT Не понравилось: ZenHotels was incorrect with hotel name. I booked Hotel Ccaret Mexico through thr app. Turns out they booked me at Hotel Xcaret Arte (which ended up being the best) which was obviously not correct. Other than that, everything turned out amazing